Last Updated: March 9, 2026
At One Eye Fox, customer happiness is our top priority. If you are not completely satisfied with your purchase, we are here to help you with the return or exchange process.
All returns or exchanges must be initiated within 7 days of the delivery date.
Requests made after this 7-day period will not be eligible for processing.
To be eligible for a return or exchange, the following conditions must be met:
The product must be unused and in the same condition that you received it.
The original brand tags must be intact and must not be removed or damaged.
The product must be returned in its original company packaging or cover.
If you receive a product that is damaged or defective:
Please take clear photographs of the damage immediately.
Upload the images to our official Return or Exchange page for our team to review.
Once reviewed, we will assist you with a replacement or a resolution.
Standard Products: Refunds (if approved) will be processed to your original payment method.
Offer Sale Products: Items purchased under an “Offer Sale” are not eligible for a refund.
Exchanges for Sale Items: Offer sale products may only be exchanged for a different size or item, subject to current stock availability.
Shipping charges incurred during the initial purchase are non-refundable.
Shipping charges for the return process will be deducted from your final refunded amount.
If a courier cannot be assigned due to technical issues, you must ship the product directly to our warehouse:
One Eye Fox
Kattussery Post, Alathur, Palakkad
PIN Code – 678542, Kerala, India
Phone: 9567026578
For any further assistance regarding your return, please contact us through our website or reach out to our dedicated support team.